Inside Of The Viginia

IT Support Services Engineers from Mars and Venus by computer users

I'm sure you're familiar with the well-known book by John Gray called "Men Are from Mars, Women Are from Venus", even if they have read.

I have not read it myself, but I had talked to me in the past! The premise of the book is that men and women are different soooo that's almost like they are from two different planets -. Mars and Venus

Lately I was preparing to hire additional support staff and it occurred to me that for many computer users the same analogy applies to many computer users of IT support engineer that deals with your computer. appears to have landed from another planet.

In his book by John Gray posits that it is necessary to recognize and understand the difference so you can communicate more effectively. In his case the difference is between men and women.

My theory is that the same differences between interplanetary apply technical IT support and the average computer user if this is the case, then the lessons will apply the same

Here is a brief Mars .. - Venus' guide to help you understand IT Support Engineer!

Yes, most of the IT Support Services engineers are male

I have no idea why this is, but it is' undoubtedly true. Speaking as a male myself which means they have at least all the problems of the average male.

At least half of you (including myself) it says "what are the issues." If so, maybe you and I, should read "Men Are from Mars, Women Are from Venus!"

So ladies, remember that you are talking about an imperfect male. And we boys? We know that there is not really a problem anyway.

IT support people actually prefer talk to your computer

I once had an IT technical support work for me he left because we insisted that going to see clients. It was a big techie, but found talking with customers very difficult. Eventually he got a job in another company where he could sit in the server room all day without talking to people. He is very happy.

This is an extreme case, but I do not remember that many IT Technical Support Services are not natural communicators.

And unfortunately many of them do speak the language of another planet -. technobabble

tries to break the ice with them and take the initiative in the communications sector Ask them what's going on, How long will it take, etc., and if the probe gently. you are not sure of their answers.

If you do not understand what's going to stay calm and ask to speak to their manager to see if I can explain things. We rightly expect the IT support manager to be a better communicator.

engineers will not catch the subtleties of your communications

Perhaps this is indeed the classic male problem of not listening -. or at least, so I'm told

My anecdotal experience is that usually the more technical ingenuity and are less effective communication and 'a strong trend that I'm sure that's true. also I do not have hard evidence.

I fear that comes just a miscommunication with the territory. I know that is not ideal, but unfortunately it is still true.

So the lesson is to be very clear and specific to help them understand your position. IT Support Services

People will go faster than your computer if you are uncomfortable for them

I realized that computers can be frustrating and the lack of communication from the computer geek is annoying, but being unpleasant for the IT support engineer is actually you just kicked in the head.

We have already determined that a race who are not good communicators, in the best of times. Are you aggressive or unpleasant for them and you'll get even less communication.

This is the time for you to bite your tongue and take the initiative of communication instead of switching.

Take the Ideal IT support services Engineer / p>

At the end of the day I accept that finding a "super-techie, it is unlikely that they can communicate. They are about as common as hens teeth and if there are, naturally gravitate to positions very well paid.

So accepting this reality should I take as best I can. Then I put them in an infrastructure that has a series of communications integrated processes required in the normal way of conducting business.

I also care a personal communication in the development, evaluation and coaching. It is not perfect, but it improves the communication process in a meaningful way. So

The lessons are ... / p>

2. Take the initiative and initiate communication to find out what you need to know.
3. Persevere and probe it in English.
4. Escalation support to the IT manager if you feel insecure.
5. Does not dry out or become uncomfortable with your computer repair guy, or you have no chance.

That said, a good IT Support Company will recognize this problem and have made considerable efforts to improve the situation, so choose your IT Outsourcing Company well.